Support
We help with questions about Oriel's features and settings, and we fix bugs in the theme. We reply within two business days.
Before you write#
- Check the FAQ and the page of this guide about the feature you're using.
- If the problem started after you installed an app or edited code, try the same page in a fresh copy of Oriel from the Theme Store. If it works there, the app or the code change is the likely cause.
What support includes#
- Help with the theme's settings, sections and features.
- Fixes for bugs in the theme.
Support doesn't include custom design or code changes, problems caused by third-party apps or edited theme code, or setting up your store's products and content. For these, we recommend a Shopify Partner.